HACO Healthcare for the care and support you need to stay independent in your own home.
Contractual
- Contracts
- Our Schedule of Fees
- Statement of Purpose
- Confidentiality
- Care Plans & Records
CONTRACTS
Our Terms and Conditions for the Care Service are embodied in our Contract document, which forms the basis of your agreement with us. You have free access to copies of any such document and other records concerning your care at any time. Please ask a member of staff who will be able to explain in more detail.
OUR SCHEDULE OF FEES
Our fee schedule is enclosed within this guide, this gives you up to date information regarding all applicable charges made by HACO Healthcare.
STATEMENT OF PURPOSE
Part of the Policy documentation that we are obliged to have in place is a “Statement of Purpose”. This is a summary of our Organisation, the services that we offer, fees charged and the staff that perform care duties. A copy of the Statement of Purpose is provided in the back of your Service Folder
CONFIDENTIALITY
Our Care Staff are all bound by a Code of Conduct, which includes preserving the confidentiality of any information that you divulge to us. We will not actively seek confidential information from you unless we feel that it is your best interests, i.e. to enable us to prepare a better Care Plan for you.
Where we do have such information, we undertake not to disclose any of it to an unauthorised third party without your express permission, except in an emergency or crisis situation. When this happens we will always keep you informed of any discussions that have taken place and this will be recorded in your care records to which you may have access at any time.
KEYS
For service users who are unable to open the door. For safety we recommend that the service user has key safe fitted
We may hold keys for service users in exceptional emergency circumstances. A key form would be completed, details of how many keys are held will be logged and keys will be tagged with an individual code for safety and confidentiality, in case of loses. We would also recommend a spare key be cut which would be kept in a locked cabinet in the office for use in emergencies.
SERVICE USER PLAN & RECORDS
A Service User Plan is the key document for your care and support. We will have assessed areas of risk and identified your needs, and this is recorded on your Service User Plan. We then decide how our staff can properly meet these needs, and this forms your plan of care. Care planning is continuously reviewed because people’s needs change, sometimes on a daily basis, and we have to respond to these changes to make sure that we’re delivering the right care. We will always seek your opinions and input when developing the Care Plan, and making changes or amendments to it, to ensure that you are fully satisfied with the care you receive from us.
We also recognise the value in involving your family members, relatives and friends in your Service User Plan, and we will always (with your permission) invite your family and friends to participate in the care planning.
As we start to work for you, we will be generating records of visits and tasks performed on a daily basis.
You have the right to have access to these Care Plans and records at any time. Please understand that your carer will need to notify our office of any changes in your condition, or any accidents that you may have had, to ensure that we can maintain the best care options for you.
