HACO Healthcare for the care and support you need to stay independent in your own home.

Our Staff

• Our Staff Team
• Your Carers
• Visiting you at your home
• Time Sheets

Our highly dedicated Team consists of Registered Managers, Deputies, and Administrative staff, Reviews & Assessment Officers, Training & Planning Coordinators and Team Leaders. All members of our team undertake training to achieve a high standard of customer service.

• Managers: Registered Managers Award as well as all mandatory training our Managers undertake Risk Management, Conflict Management, Supervision and Appraisals
• Senior Care Coordinators : All mandatory training, risk Assessment, Supervision, Beginning to Lead the Team
• Care Staff: Mandatory training consists of: Induction standards in Care, Company Induction to Policies and Procedures, Shadow training with their Team Leader for ‘on the job training’, Health and Safety, Awareness of Abuse, First Aid, Medication, Moving & assisting, Infection Control, Basic Food & Hygiene, Dementia Awareness, Communication skills, plus other specific courses; i.e. Parkinson’s, Multiple Sclerosis, Huntingdon’s, Stroke’s, Palliative Care, etc.
• Office & Administrative staff: NVQ2 in Customer Service or NVQ in Administration, Health & Safety, Moving & Assisting

We have an excellent team of highly skilled and experienced professional care staff to look after you. Each carer undergoes continuous training and support that ensures that we deliver the highest quality services to you.

We recognise that your carer is somebody with whom you can form a special friendship, and for this reason we take great care in selecting a staff member with whom you feel completely comfortable. This is only done with your full consent, and you are free to ask for a change in carer at any time if you so desire it.

All Homecare workers employed by HACO Healthcare have been subject to an enhanced CRB and Pova check, this has been arranged with their agreement in line with the regulations set for the protection of vulnerable adults.

HACO Healthcare Senior Staff, as part of the staff supervision and development will at times arrange with you to carry out unannounced visits to enable then to inspect the quality of care being provided by the homecare worker. You will be contacted prior to this visit for your authorisation, should you feel that this would be unacceptable then pleased do not hesitate to mention this to the senior member of staff.

When our staff attends your home they will always have an appropriate Identification Badge with photograph so that he / she are easily identifiable to you. They will knock and not try to gain entry without your permission. Wherever we are entrusted with the keys to your home, staff will always knock when using the key so that you know who is calling.

Partners, children, friends or pets will not at any time accompany carers attending you at your home.

If at any time your carer is unable to attend we will endeavour to telephone you with the name of the replacement carer.

When your carer visits you in your home they need to record the amount of time spent with you and the tasks they have undertaken for you in accordance with your agreed plan of care.

Therefore, at the beginning and the end of each visit the carer will complete either a Time Sheet and request that you or your representative sign it to confirm that the work has been undertaken at the times stated.

Or log into the electronic monitoring system. We need accurate records of visits in order for us to maintain a correct and efficient invoicing system for the work done. Your co-operation in this respect will be appreciated.

Carer’s are also expected to complete a Diary Sheet, This helps assist other Carer’s attending on the next visit and also for professional’s who will be able to gain up to date information with any acknowledged changes to your health. i.e. Doctor’s or District Nurses.

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