HACO Healthcare for the care and support you need to stay independent in your own home.

Your care

• Getting your Care Started
• Personal Care
• Preparation of Meals & Snacks
• Personal Services
• Domestic & Home Help Services
• Pets
• Care at Night

When we receive the first telephone call or visit to the office from a Social Worker, family member or friend or indeed you, we then initiate the following process:

• We will complete a referral form and ask specific questions which will help us understand if we can help you
• We will send out information to you in the post regarding our service to give you information on what we can do for you this includes the rates we charge
• Once you have received our information and you are happy to proceed please call us so that we can arrange an appointment for a trained member of staff to visit you and discuss your package of care
• At this meeting, whereby you can ask for family or a friend to be present we will look at what needs you have and complete an Assessment of Needs form. Some information may be quite personal but this helps us understand your needs and how we can help you
• Our trained staff will then need to undertake a risk assessment of you, your mobility and also the places within your home where our carer is expected to work (this is in line with Health & Safety Legislation)
• Once all the necessary paperwork is completed our staff member will then sit with you and go through it to ensure you agree with what has been written. If you agree then we ask that you sign this paperwork to state that you are in agreement.
• An information folder will be left with you so that you have all the information you need, our staff member will go through this with you and answer any questions you may have.
• The allocated carer will then relay all this information back to the office team and your care will be planned. We will then contact you to inform you of the carer/s that will be attending you, the days and times
• The member of staff that visited you in the beginning will ensure that a full service user plan, a copy of the risk assessment and assessment of need. paperwork is delivered and placed into the information folder
• Your package of care will be reviewed after 4 weeks to ensure everything is running smoothly and adjust where necessary. Thereafter every 6 months unless there has been a change to your needs.

Your carer will be able to undertake personal care services such as helping you to get up in the morning, washing, dressing, toileting, bed-making, helping you to go to bed at night, etc. The carer can also assist you to take any medicines that have been prescribed for you by your doctor, subject to certain limitations, which will be explained to you.

Your carer can prepare your breakfast, your lunchtime meal, evening meal or supper, and any other snacks and drinks that you may need during the day. The carer will be able to sit with you while you have your meals for conversation or companionship purposes should you so wish.

Your carer can help you with personal tasks such as preparing shopping lists and doing the shopping for you, help you to manage personal affairs such as birthdays and other anniversaries. Your exact needs will have been identified when your Service User Plan is prepared.

Your carer will be willing to undertake light domestic tasks such as hovering, dusting and general cleaning, washing up, and personal laundry. Subject to certain health and safety restrictions which will be discussed with you when you’re Service User Plan is prepared.

Subject to pre agreement, your carer will be able to feed your pet.

We can offer you a flexible service in respect of caring for you at or through the night: Please refer to our fee rates within this service user guide.

• Night duty - awake - this service is for clients who require frequent attention during the night.
• Night duty - sitting - this service is for clients who may need some attention during the night. Staff will expect only to be called periodically during the night.
• Night duty - sleeping - this service ensures that the client is not left alone during the night. We do ask that a bed is provided for the carer, who will be expected to sleep.

24 Hours Live In Care

We want to provide you with the best, most reliable, most professional and friendliest care service available. HACO Healthcare will offer live in care services at the most competitive princes in Kent. We really care about our Carers and the people they are employed to care for.

Where permanent live in care is needed

We can supply a temporary live in care worker for convalescent care, return from hospital or to enable a family carer to have a break or a holiday

To give reassurance that someone is always there

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