HACO Healthcare for the care and support you need to stay independent in your own home.

Your view and Comments

• How to contact us
• Your opinions on the Services we provide
• Involving your Family, Relatives and Friends
• Complaints and Compliments.
• Gifts & Gratuities
• Insurance details

HOW TO CONTACT US

You will be able to contact us through our offices 24 hours a day, 7 days a week on the following telephone numbers:

Rochester Office Tel : 01634844044
Out of Office Number: 07946514266

We value your views and opinions on the Care Services that we provide. We firmly believe that only by asking the users of our services, i.e. you - our clients, can we obtain the information that we need to enable us to continually improve our services. Part of our on-going commitment to quality is to ask you to complete a simple questionnaire about your views of the Service, and our staff can tell you more about this. However, we do welcome comments from you at any time.

When seeking your views about our Service we always like to include the views and opinions of your family and friends. What is their perception of us? To enable us to do this we have simple questionnaires, which we ask them to complete from time to time.

Unfortunately, with the best will in the world we don’t get things right all the time and we need you to tell us when we fall short of expected standards. If you have a complaint please speak to our office and ask to talk to the Line Manager who will happily arrange to visit you and deal with your complaint.

Our job is to ensure that you are looked after to the best possible standards and that you receive the best possible care. We are rewarded enough when we receive compliments from our clients. There is no need to offer any gifts, tips or gratuities; indeed we are unable to accept them. Your understanding in this matter is appreciated.

We have Employer Liability with Allianz Insurance plc. The minimum amount of cover is no less than £5 million

Haco HealthCare current jobs